Navigating telecom issues can be a hassle, but with the Airtel customer care number, help is just a call, click, or message away. Whether you’re facing network problems in Delhi, billing issues in Mumbai, or DTH queries in Kolkata, Airtel’s customer support is designed to resolve your concerns quickly and efficiently. As an experienced content writer with a deep understanding of India’s telecom landscape, I’ve crafted this SEO-optimized, user-friendly guide to provide verified and up-to-date contact details for Airtel’s customer care services.
Why Contacting Airtel Customer Care Is Important
Before exploring the Airtel customer care number, let’s understand why reaching out to Airtel’s support team is essential:
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Resolve Network Issues: Fix connectivity problems or slow internet speeds.
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Manage Billing Queries: Address discrepancies in mobile, broadband, or DTH bills.
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Report Fraud: Act swiftly to report suspicious activities or SIM issues.
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Access Services: Get help with recharges, plan changes, or account updates.
Airtel, one of India’s leading telecom providers, serves millions of customers across Chennai, Hyderabad, Bihar, and beyond. Their robust customer care system is available 24/7 to ensure a seamless experience. Let’s explore the top methods to connect with Airtel’s support team.
Method 1: Call the Airtel Customer Care Number
The Airtel customer care number is the fastest way to get immediate assistance, whether you’re in Pune, Lucknow, or Andhra Pradesh. Airtel offers toll-free numbers and region-specific contacts to cater to diverse needs.
Verified Customer Care Numbers
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Primary Customer Care Number (Queries): Dial 121 from your Airtel mobile for general queries like plan details, recharges, or account management. Chargeable at 50 paisa per 3 minutes for agent assistance.
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Complaints Number: Call 198 from your Airtel mobile for complaints like billing issues or network problems. This is a toll-free number.
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Non-Airtel Number Support: For postpaid users calling from non-Airtel numbers, use 9810012345; for prepaid, dial 9810198101.
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Airtel DTH Support: Call 12150 from your registered Airtel mobile or 1800-103-6065 for digital TV queries.
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Airtel Broadband Support: Dial 12150 or region-specific numbers (listed below).
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Toll-Free Number: Use 1800-103-4444 for general support from any number.
Region-Specific Airtel Customer Care Numbers
Airtel provides tailored support for different regions. Here are some key numbers:
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Airtel customer care number Delhi 24×7: 9810198101 (prepaid), 9810012345 (postpaid)
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Airtel customer care number UP: 9935199351 (prepaid, UP East), 9897098970 (prepaid, UP West), 9935012345 (postpaid)
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Airtel customer care number Chennai: 9894198941 (prepaid), 9840012345 (postpaid)
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Airtel customer care number Kerala: 9895198951 (prepaid), 9895012345 (postpaid)
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Airtel customer care number Bangalore/Karnataka: 9845098450 (prepaid), 9845012345 (postpaid)
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Airtel customer care number Pune: 9890098900 (prepaid), 9890012345 (postpaid)
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Airtel customer care number Bihar: 9934099340 (prepaid), 9934012345 (postpaid)
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Airtel customer care number Mumbai: 9892098920 (prepaid), 9892012345 (postpaid)
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Airtel customer care number Lucknow: 9935199351 (prepaid, UP East), 9935012345 (postpaid)
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Airtel customer care number Telangana/Hyderabad: 9849098490 (prepaid), 9849012345 (postpaid)
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Airtel customer care number Kolkata: 9831098310 (prepaid), 9831012345 (postpaid)
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Airtel customer care number Andhra Pradesh: 9849098490 (prepaid), 9849012345 (postpaid)
How to Use the Customer Care Number
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Dial the Number: Use 121 (queries) or 198 (complaints) from your Airtel mobile, or region-specific numbers from non-Airtel numbers.
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Select Language: Choose from English, Hindi, or regional languages like Tamil or Bengali.
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Follow IVR Prompts: Select the appropriate option (e.g., mobile, broadband, DTH).
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Provide Details: Keep your Airtel number, account ID, or registered mobile number ready.
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Get Assistance: Speak to a representative or use automated services for quick updates.
Benefits of Calling
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Toll-Free Options: Numbers like 198 and 1800-103-4444 are free.
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Multi-Lingual Support: Available in 10+ languages, including for Airtel customer care number Karnataka or Kolkata.
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24/7 Availability: Access automated services anytime, with live support during operational hours.
Note: For international support, dial +234-802-150-0111 (non-Airtel numbers) or 111 (Airtel numbers).
Method 2: Email Airtel Customer Care
For detailed queries or complaints, emailing Airtel’s customer care is a reliable option, especially for customers in Telangana or West Bengal.
Email Contact Details
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General Queries: Email [email protected] for mobile, broadband, or DTH issues.
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Airtel DTH Queries: Write to [email protected].
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Business Connections: Contact [email protected].
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Airtel Payments Bank: Email [email protected].
Steps to Email Airtel
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Compose Email: Include your Airtel number, account ID, or registered mobile number, and describe your issue clearly.
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Attach Documents: Add screenshots or bills if relevant.
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Submit: Send to the appropriate email ID and expect a response within 48 hours.
Why Use Email Support?
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Detailed Communication: Ideal for complex issues like billing disputes or plan changes.
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Trackable: Keep a record of your correspondence.
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Convenient: Suitable for customers in Chennai, Hyderabad, or UP.
Tip: Mention your location (e.g., Airtel customer care number Mumbai) in the email for faster resolution, though the primary email remains the same.
Method 3: Use the Airtel Thanks App or Website
The Airtel Thanks app and website provide a seamless way to manage accounts and raise queries, perfect for tech-savvy users in Kerala, Bihar, or Pune.
How to Use the Airtel Thanks App
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Download the App: Install the Airtel Thanks app from Google Play Store or Apple App Store.
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Log In: Use your Airtel mobile number or email ID.
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Access Help Center: Go to “Help” or “Support,” select your service (mobile, broadband, DTH), and raise a query.
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Track Status: Monitor your request’s progress within the app.
Using the Airtel Website
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Visit the Website: Go to www.airtel.in.
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Log In: Sign in with your Airtel number or email.
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Navigate to Support: Click “Help and Support,” select the service, and submit your query.
Benefits of Digital Platforms
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24/7 Access: Manage accounts or raise queries anytime.
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Self-Service Options: Check balances, recharge plans, or track complaints.
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User-Friendly: Intuitive for users in Delhi 24×7, Kolkata, or Andhra Pradesh.
Note: The app is ideal for Airtel customer care number Bangalore or Lucknow queries, offering location-agnostic support.
Method 4: WhatsApp Support for Quick Queries
Airtel’s WhatsApp support is a modern way to get help, especially for quick queries like recharge issues or plan details.
Steps to Use WhatsApp Support
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Save the Number: Add +91-9910099100 as “Airtel Customer Care.”
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Start Chat: Send “Hi” from your registered Airtel number.
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Select Option: Follow the chatbot’s menu to choose your query (e.g., balance, plan change).
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Get Response: Receive instant updates or instructions via WhatsApp.
Advantages of WhatsApp Support
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Fast Responses: Ideal for quick queries without waiting on hold.
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Secure: Uses your registered number for verification.
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Multi-Service: Check balances, recharge, or report issues.
Caution: Use only the official WhatsApp number to avoid scams. Airtel never requests OTPs or PINs via WhatsApp.
Method 5: Contact Airtel Nodal Officers
For unresolved issues, Airtel’s Nodal Team offers escalation support, especially for customers in Mumbai, Karnataka, or Telangana.
Nodal Officer Contact Details
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General Queries: Email the Nodal Officer for your region (e.g., [email protected] for Delhi, [email protected] for Karnataka).
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Contact Numbers:
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Delhi: 9818334865
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UP East (Lucknow): 9935334865
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Chennai/Tamil Nadu: 9952434865
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Kerala: 9995834865
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Bihar: 9934334865
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Mumbai: 9987234865
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Kolkata: 9831234865
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Andhra Pradesh/Telangana: 9959334865
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Karnataka: 9972534865
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Hours: Monday–Friday, 9:30 AM–6:30 PM.
How to Contact the Nodal Team
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Gather Details: Have your complaint reference number and account details ready.
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Call or Email: Contact the Nodal Officer for your region.
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Escalate Further: If unresolved, contact the Appellate Authority (e.g., [email protected] for Delhi).
Why Use the Nodal Team?
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Escalation Support: For unresolved complaints after contacting 121 or 198.
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Regional Focus: Tailored for Airtel customer care number UP or Hyderabad.
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Professional Assistance: Dedicated officers ensure prompt resolution.
Note: Find the full list of Nodal and Appellate contacts on www.airtel.in.
Additional Support Options
Social Media Support
Airtel is active on X (@Airtel_Presence) and Facebook. Message their official handles for quick responses, especially for urgent issues in Pune or Kolkata.
USSD Codes
For quick self-service:
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Balance Check: Dial *123#.
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Data Check: Dial *3#.
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Stop Promotional SMS: Dial *7#.
Airtel Stores
Visit an Airtel store for in-person support. Use the store locator on www.airtel.in to find one in Bangalore, Chennai, or Bihar.
Safety Tips for Using Airtel Customer Care
To ensure a secure experience with the Airtel customer care number:
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Verify Numbers: Use only official numbers from www.airtel.in.
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Avoid Sharing Sensitive Data: Never share OTPs, PINs, or passwords.
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Report Fraud: Email [email protected] or call 198 to report suspicious activity.
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Secure Your Device: Use a strong password or biometric lock.
Conclusion
Connecting with Airtel’s customer care is seamless, thanks to the Airtel customer care number, digital platforms, and regional support. Whether you’re in Delhi 24×7, Mumbai, Kerala, or Andhra Pradesh, options like 121, 198, WhatsApp (+91-9910099100), or the Airtel Thanks app ensure you get timely help. By following the steps in this guide, you can resolve network issues, manage bills, or report concerns with ease.
Stay proactive about your telecom needs and use Airtel’s reliable customer care services to enjoy uninterrupted connectivity. Try these methods today and experience hassle-free support from one of India’s top telecom providers!
Disclaimer
The information provided in this article is based on publicly available data from Airtel’s official channels as of August 16, 2025. While every effort has been made to ensure accuracy, contact numbers, email IDs, and procedures may change. Always verify details through Airtel’s official website (www.airtel.in) or by visiting a store. The author is not affiliated with Airtel and cannot be held liable for any errors or issues arising from the use of this information.
FAQs
1. What is the toll-free Airtel customer care number?
The Airtel customer care number toll free is 198 for complaints and 1800-103-4444 for general queries from any number.
2. Is there a specific Airtel customer care number for Bangalore or Mumbai?
Yes, use 9845098450 (prepaid) or 9845012345 (postpaid) for Airtel customer care number Bangalore, and 9892098920 (prepaid) or 9892012345 (postpaid) for Airtel customer care number Mumbai.
3. How do I contact Airtel customer care from abroad?
Dial +234-802-150-0111 (non-Airtel numbers) or 111 (Airtel numbers) for international support.
4. Can I raise a complaint via the Airtel Thanks app?
Yes, log in to the Airtel Thanks app, go to “Help,” select your service, and submit your query.
5. How long does Airtel take to resolve complaints?
Most complaints are resolved within 7 days. Escalate unresolved issues to the Nodal Team or Appellate Authority.
6. What should I do if I receive a fraudulent call claiming to be from Airtel?
Do not share OTPs or passwords. Report to [email protected] or call 198 immediately.
7. How do I contact the Airtel Nodal Officer in Kerala or UP?
For Kerala, email [email protected] or call 9995834865. For UP East (Lucknow), email [email protected] or call 9935334865.
For more verified contact numbers, visit The Number Info.