Navigating financial queries can sometimes feel overwhelming, but with the Bajaj Finance customer care number, getting help is just a call or click away. Whether you’re dealing with loan repayments, EMI card issues, or fraud concerns, Bajaj Finance offers multiple channels to ensure quick and reliable support. As an experienced content writer with a deep understanding of India’s financial services landscape, I’ve crafted this comprehensive guide to help you connect with Bajaj Finance’s customer care effortlessly.
Why Contacting Bajaj Finance Customer Care Matters
Before diving into the Bajaj Finance customer care number, let’s understand why reaching out to their support team is essential:
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Resolve Queries Quickly: Get answers about loans, EMI cards, fixed deposits, or insurance.
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Manage Payments: Address issues with EMI payments or overdue amounts.
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Report Fraud: Act swiftly to report suspicious activities and protect your account.
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Access Services: Request statements, cheque books, or account updates.
Bajaj Finance, one of India’s leading non-banking financial companies (NBFCs), offers a range of products like personal loans, home loans, and EMI cards. Their robust customer support system ensures you’re never stuck with a query. Let’s explore the top ways to connect with them in 2025.
Method 1: Call the Bajaj Finance Customer Care Number
The Bajaj Finance customer care number is your go-to option for immediate assistance. Whether you’re in Mumbai, Pune, or Bihar, these numbers connect you to trained representatives or automated services for quick resolutions.
Verified Customer Care Numbers
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Primary Customer Care Number: Call +91 8698010101 for queries related to loans, EMI cards, fixed deposits, insurance, or fraud reporting. Available 24/7 for automated self-service and during operational hours (9:00 AM–9:00 PM for loans/EMI cards, 9:30 AM–6:30 PM for deposits/insurance, Monday–Sunday) for representative assistance.
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Toll-Free Number: Dial 1800-103-3535 to speak with a customer care executive. Follow the Interactive Voice Response (IVR) instructions to select your query type.
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Grievance Redressal Number: For unresolved issues, call 020 71177266 (Monday–Friday, 9:30 AM–5:30 PM; call charges may apply).
How to Use the Customer Care Number
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Dial the Number: Use +91 8698010101 or 1800-103-3535 from your registered mobile number for faster verification.
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Follow IVR Prompts: Select the appropriate option (e.g., loans, EMI cards, fraud reporting).
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Provide Details: Keep your customer ID, loan account number, or EMI card number handy.
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Get Assistance: Speak to a representative or use automated services for instant updates.
Benefits of Calling
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Instant Support: Quick resolution for urgent queries like fraud or payment issues.
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Multi-Lingual IVR: Available in English, Hindi, and regional languages like Marathi.
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24/7 Self-Service: Access automated options anytime for balance checks or statement requests.
Note: For location-specific queries, such as Bajaj Finance customer care number Mumbai or Bajaj Finance customer care number Ahmedabad, the primary number +91 8698010101 works across all regions.
Method 2: Email Bajaj Finance Customer Care
If you prefer written communication, Bajaj Finance offers email support for detailed queries or complaints.
Email Contact Details
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General Queries: Email [email protected] for assistance with loans, EMI cards, or other services.
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Grievance Redressal: For escalated issues, write to [email protected].
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Home Loan Queries: For Bajaj Housing Finance, email [email protected].
Steps to Email Bajaj Finance
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Compose Email: Include your customer ID, loan account number, or EMI card details.
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Describe Issue: Clearly explain your query or complaint with relevant details.
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Submit: Send to the appropriate email ID and expect a response within 48 business hours.
Why Use Email Support?
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Detailed Queries: Ideal for complex issues requiring documentation.
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Trackable Communication: Keep a record of your correspondence.
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Non-Urgent Issues: Perfect for requests like statement downloads or account updates.
Tip: For faster resolution in cities like Kolkata (Kolkata Bajaj Finance customer care number queries) or Pune (Bajaj Finance customer care number Pune), include your registered mobile number and account details in the email.
Method 3: Use the Bajaj Finserv App or Customer Portal
For tech-savvy users, the Bajaj Finserv app and “My Account” portal offer a seamless way to manage accounts and connect with customer care.
How to Use the Bajaj Finserv App
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Download the App: Get the Bajaj Finserv app from Google Play Store or Apple App Store.
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Log In: Use your registered mobile number, customer ID, or email to sign in.
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Raise a Request: Navigate to “Help and Support,” select your product (e.g., loan, EMI card), and submit your query.
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Track Status: Monitor your request’s progress within the app.
Using the My Account Portal
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Visit the Website: Go to www.bajajfinserv.in.
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Log In: Enter your credentials (mobile number, customer ID, or email) and OTP or password.
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Raise a Request: Click “Raise a Request,” select the query type, and submit details.
Benefits of Digital Platforms
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24/7 Access: Manage accounts or raise queries anytime.
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Multiple Services: Check loan details, pay EMIs, or download statements.
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User-Friendly: Intuitive interface for quick navigation.
Note: The app and portal are ideal for customers in Bihar (Bajaj Finance customer care number Bihar) or other regions, as they provide location-agnostic support.
Method 4: WhatsApp Banking for Quick Queries
Bajaj Finance’s WhatsApp banking is a modern, convenient way to get support, especially for quick queries like loan status or EMI details.
Steps to Use WhatsApp Banking
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Save the Number: Add +91-9773633633 as “Bajaj Finance WhatsApp.”
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Start Chat: Send “Hi” from your registered mobile number.
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Select Option: Follow the chatbot’s menu to choose your query (e.g., loan status, EMI payment).
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Get Response: Receive instant updates or instructions via WhatsApp.
Advantages of WhatsApp Banking
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Instant Replies: Get real-time responses for common queries.
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Secure: Uses your registered mobile number for verification.
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Multi-Service: Check balances, request statements, or report issues.
Caution: Always use the official WhatsApp number to avoid scams. Bajaj Finance never requests sensitive information like OTPs or PINs via WhatsApp.
Method 5: Visit a Bajaj Finance Branch
For in-person assistance, visiting a Bajaj Finance branch is a reliable option, especially for complex issues or document submissions.
How to Find a Branch
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Use the Branch Locator: Visit www.bajajfinserv.in and click “Branch Locator.”
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Enter Details: Input your city (e.g., Mumbai, Pune, Kolkata, or Ahmedabad) or PIN code.
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Visit the Branch: Bring your customer ID, loan account number, or EMI card details for quick service.
Why Visit a Branch?
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Personalized Support: Speak directly with customer care executives.
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Document Submission: Ideal for loan applications or dispute resolutions.
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Local Access: Convenient for customers seeking Bajaj Finance customer care number Ahmedabad or other city-specific services.
Note: Branch hours are typically 9:30 AM–5:30 PM, Monday–Saturday. Check the website for exact details.
Additional Support Options
Grievance Redressal Process
If your query remains unresolved, escalate it through Bajaj Finance’s grievance redressal process:
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Level 1: Contact +91 8698010101 or email [email protected]. Resolution typically takes 7–15 days.
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Level 2: Email [email protected] or call 020 71177266 if unresolved within 10 days.
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Level 3: For home loan issues, escalate to [email protected] or write to the Grievance Redressal Officer at Bajaj Housing Finance Limited, Pune.
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Level 4: Approach the National Housing Bank via grids.nhbonline.org.in if unresolved within 30 days.
Specialized Contact Numbers
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Personal Loan Queries: 7757000000
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RBL Bank SuperCard: 022 71190900
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DBS Bank Credit Card: 18602676789
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Home Loan Queries: 022 45297300 (Bajaj Housing Finance, 9:00 AM–6:00 PM, Monday–Saturday).
Safety Tips for Using Bajaj Finance Customer Care
To ensure a secure experience when using the Bajaj Finance customer care number:
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Verify Numbers: Use only official numbers listed on www.bajajfinserv.in.
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Avoid Sharing Sensitive Data: Never share OTPs, PINs, or card details with anyone claiming to be from Bajaj Finance.
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Report Fraud: Contact +91 8698010101 immediately to report suspicious calls or messages.
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Use Secure Devices: Ensure your phone or computer is protected with antivirus software and strong passwords.
Conclusion
Connecting with Bajaj Finance customer care is quick and easy, thanks to the Bajaj Finance customer care number, digital platforms, and branch services. Whether you’re in Mumbai, Pune, Kolkata, Bihar, or Ahmedabad, options like the toll-free number 1800-103-3535, WhatsApp banking, and the Bajaj Finserv app ensure you get the support you need. By following the steps outlined in this guide, you can resolve queries, manage payments, or report issues with confidence.
Stay proactive about your finances and use Bajaj Finance’s reliable customer care services to keep your accounts in check. Try these methods today and experience seamless support from one of India’s top NBFCs!
Disclaimer
The information provided in this article is based on publicly available data from Bajaj Finance’s official channels as of August 16, 2025. While care has been taken to ensure accuracy, contact numbers, email IDs, and procedures may change. Always verify details through Bajaj Finance’s official website (www.bajajfinserv.in) or by visiting a branch. The author is not affiliated with Bajaj Finance and cannot be held liable for any errors or issues arising from the use of this information.
FAQs
1. What is the toll-free Bajaj Finance customer care number?
The toll-free Bajaj Finance customer care number is 1800-103-3535. Call this number and follow the IVR to connect with a representative.
2. How can I contact Bajaj Finance for home loan queries?
For home loan issues, call 022 45297300 or email [email protected].
3. Is there a specific Bajaj Finance customer care number for Mumbai or Pune?
The Bajaj Finance customer care number Mumbai and Bajaj Finance customer care number Pune is +91 8698010101, which serves all regions.
4. How do I raise a complaint with Bajaj Finance?
Visit www.bajajfinserv.in, navigate to “Customer Service,” select “File a Complaint,” and submit your details. Alternatively, call +91 8698010101 or email [email protected].
5. Can I check my loan status via WhatsApp?
Yes, save +91-9773633633 and send “Hi” from your registered mobile number to access loan status and other services.
6. How long does Bajaj Finance take to resolve a complaint?
Most complaints are resolved within 7–15 days at the branch level. For unresolved issues, escalate to [email protected].
7. What should I do if I receive a fraudulent call claiming to be from Bajaj Finance?
Do not share sensitive information. Report the issue to +91 8698010101 or email [email protected] immediately.
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